Refund policy
We accept returns within 30 days of the purchase date.
To be eligible for a return:
The item must be unused, in the same condition you received it, and in its original packaging.
The buyer is responsible for return shipping costs.
Items must be packed carefully to ensure they arrive back in the same condition they were received.
Return Process
Contact Us First
Before sending anything back, please email us at sales@rockparadise.com with:
Your order number
A list of the item(s) you want to return
The reason for the return
Photos of the item(s), if applicable
Ship Your Return
Once your return is approved, we’ll provide instructions.
We strongly recommend using a trackable shipping method and purchasing insurance, as we cannot be responsible for lost or damaged return shipments.
Refunds
After we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed and applied to your original method of payment within 10 business days of receiving your return.
Damaged or Incorrect Items
If you received an incorrect or damaged item, please contact us within 7 days of delivery with photos so we can resolve the issue quickly.